Billing Policy

Last updated: June 12, 2026

This Billing Policy explains how billing information, charges, invoices, taxes, and order confirmations are handled by Hitienx.

Billing Information

Customers are responsible for providing accurate billing information during checkout, including their name, billing address, email address, and payment information.

Incorrect or incomplete billing information may delay or prevent order processing.

Order Charges

Your total order amount may include:

  • Product price
  • Shipping fees
  • Applicable taxes
  • Discounts or promotional codes
  • Other charges displayed at checkout

The final amount will be shown before you complete your payment.

Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details.

Please review your order information carefully and contact us as soon as possible if you notice any errors.

Taxes

Sales tax, VAT, GST, or other applicable taxes may be calculated and charged during checkout based on your shipping address, billing information, and applicable laws.

Customers are responsible for any applicable charges shown at checkout.

Billing Errors

If you believe there is an error with your billing or payment amount, please contact us:

Email: hitienx@outlook.com

Please include your order number and relevant payment information so we can review the issue.

We will investigate the matter and respond as soon as possible.

Duplicate Charges

If you notice duplicate charges, please check whether one of the charges is a temporary authorization hold.

Some banks or payment providers may display pending authorizations before the final transaction is completed.

If duplicate charges remain after the payment has been settled, please contact us for assistance.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, we encourage customers to contact Hitienx support first so we can help resolve the issue.

Fraudulent or unauthorized disputes may result in account restrictions, additional verification requirements, or review of future orders.

Contact Us

For billing-related questions, please contact us:

Email: hitienx@outlook.com

Website: www.hitienxus.com