Billing Policy

Last updated: June 12, 2026

 

This Billing Policy explains how billing information, charges, invoices, taxes, and order confirmations are handled by Hitienx Smart.

 

1. Billing Information

 

Customers must provide accurate billing information at checkout, including name, billing address, email address, and payment details.

 

Incorrect billing information may delay or prevent order processing.

 

2. Order Charges

 

Your order total may include:

- Product price

- Shipping fees

- Taxes, if applicable

- Discounts or promotional codes

- Other charges shown at checkout

 

The final amount will be displayed before you complete payment.

 

3. Order Confirmation

 

After placing an order, you will receive an order confirmation email. Please review the order details carefully and contact us immediately if you notice any errors.

 

4. Taxes

 

Sales tax, VAT, GST, or other applicable taxes may be calculated and charged at checkout based on your shipping address, billing address, and applicable law.

 

5. Billing Errors

 

If you believe you were charged incorrectly, please contact us at support@hitienxus.com with your order number and payment details.

 

We will review the issue and respond as soon as possible.

 

6. Duplicate Charges

 

If you see duplicate charges, please first check whether one charge is a temporary authorization. Some banks may show pending authorizations before the final charge is settled.

 

If the duplicate charge remains, contact us for assistance.

 

7. Chargebacks and Disputes

 

Before filing a chargeback, we encourage customers to contact our support team so we can help resolve the issue.

 

False or fraudulent disputes may result in account restrictions or refusal of future orders.

 

8. Contact

 

For billing questions, please contact:

 

Email: hitienx@outlook.com

Website: www.hitienxus.com