Privacy Policy
Last updated: June 12, 2026
Hitienx Smart respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.hitienxus.com, place an order, create an account, subscribe to marketing messages, or contact customer support.
1. Information We Collect
We may collect the following types of information:
Contact information:
Name, email address, phone number, billing address, and shipping address.
Order information:
Products purchased, order number, payment status, shipping status, returns, exchanges, refunds, and customer support history.
Payment information:
Payment method, transaction details, billing information, and payment confirmation. Full payment card information is processed by secure third-party payment providers and is not directly stored by us.
Account information:
Login information, preferences, saved addresses, and account activity.
Device and website usage information:
IP address, browser type, device type, pages viewed, items added to cart, checkout activity, cookies, and similar technologies.
Customer support information:
Messages, photos, videos, product issue descriptions, size requests, replacement requests, and after-sales service information you choose to provide.
2. Smart Ring and Health-Related Information
Our website does not intentionally collect your smart ring sensor data, such as heart rate, sleep, activity, temperature, or wellness readings, unless you voluntarily provide such information to customer support for troubleshooting.
Any product data handled by an app may be subject to the app’s own privacy notice and settings.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders.
- Arrange shipping and delivery.
- Provide order tracking.
- Process returns, exchanges, refunds, and replacements.
- Respond to customer service requests.
- Improve our website, products, and services.
- Send order updates, account messages, and support replies.
- Send marketing emails or promotional messages if you have subscribed or consented.
- Detect fraud, prevent abuse, and protect our website.
- Comply with legal obligations.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve shopping experience, and support advertising or marketing.
You may manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.
5. Sharing Your Information
We may share your information with:
- Shopify and website hosting providers.
- Payment processors.
- Shipping carriers and fulfillment partners.
- Customer support tools.
- Marketing and analytics service providers.
- Fraud prevention and security providers.
- Legal authorities when required by law.
We do not sell your personal information in exchange for money.
6. Marketing Communications
If you subscribe to our newsletter or marketing messages, we may send promotional emails, offers, and product updates.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us.
7. Data Retention
We keep personal information only as long as necessary to provide services, fulfill orders, resolve disputes, comply with legal obligations, prevent fraud, and maintain business records.
8. Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information.
- Opt out of certain marketing communications.
- Opt out of certain data sharing or targeted advertising, where applicable.
To submit a privacy request, contact us at hitienx@outlook.com.
9. Data Security
We use reasonable security measures to protect your personal information. However, no method of online transmission or storage is 100% secure.
10. Children’s Privacy
Our website and products are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites, apps, social media platforms, or services. We are not responsible for the privacy practices of third parties.
12. International Customers
If you access our website from outside the United States, your information may be processed in other countries where our service providers operate.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
14. Contact Us
For privacy questions or requests, please contact:
Email: hitienx@outlook.com
Website: www.hitienxus.com