Privacy Policy

Last updated: June 12, 2026

Hitienx respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.hitienxus.com, place an order, create an account, subscribe to marketing communications, or contact customer support.

Information We Collect

We may collect the following types of personal information:

Contact Information

Name, email address, phone number, billing address, and shipping address.

Order Information

Products purchased, order number, payment status, shipping status, returns, exchanges, refunds, and customer support history.

Payment Information

Payment method, transaction details, billing information, and payment confirmation.

Full payment card information is processed securely by third-party payment providers and is not directly stored by Hitienx.

Account Information

Device and Website Usage Information

IP address, browser type, device type, pages viewed, items added to cart, checkout activity, cookies, and similar technologies.

Customer Support Information

Messages, photos, videos, product issue descriptions, size requests, replacement requests, and other information you choose to provide when contacting our support team.

Smart Ring and Health-Related Information

Hitienx website does not intentionally collect smart ring sensor data, including heart rate, sleep, activity, temperature, or wellness measurements, unless you voluntarily provide such information to our customer support team for troubleshooting purposes.

Health-related information collected through the Hitienx App may be subject to separate privacy settings and policies associated with the app and related services.

Please review the applicable app privacy information for details regarding how product data is processed.

How We Use Your Information

We may use your information to:

Process and fulfill orders
Arrange shipping and delivery
Provide order tracking
Process returns, exchanges, refunds, and replacements
Respond to customer support requests
Improve our website, products, and services
Send order updates, account messages, and support communications
Send marketing emails or promotional messages when you have subscribed or provided consent
Detect fraud, prevent abuse, and protect website security
Comply with applicable legal requirements

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze website traffic, improve shopping experiences, and support advertising and marketing activities.

These technologies may be provided by analytics providers, advertising partners, or other service providers.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

Sharing Your Information

We may share your information with trusted third parties, including:

Shopify and website hosting providers
Payment processors
Shipping carriers and fulfillment partners
Customer support platforms
Marketing and analytics service providers
Fraud prevention and security providers
Government authorities or legal entities when required by law

We do not sell your personal information for monetary compensation.

Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send promotional emails, offers, and product updates.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Fulfill orders
Resolve disputes
Comply with legal obligations
Prevent fraud
Maintain business records

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Opt out of certain marketing communications
Opt out of certain data sharing or targeted advertising where applicable

To submit a privacy request, please contact:

Email: hitienx@outlook.com

Data Security

We use reasonable security measures to protect your personal information.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website and products are not intended for children under the applicable age of majority in their jurisdiction.

We do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites, applications, social media platforms, or services.

Hitienx is not responsible for the privacy practices or content of third-party services.

International Customers

If you access our website from outside the United States, your information may be processed and stored in countries where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

For privacy questions or requests, please contact us: