Refund and Return Policy

Last updated: June 12, 2026

We want you to be satisfied with your purchase. This Refund and Return Policy explains how returns, refunds, exchanges, and replacements are handled for orders placed on www.hitienxus.com.

Return Window

You may request a return within 30 calendar days from the date of delivery.

To be eligible for a return, the item must be in its original condition, unused or only gently used for sizing and testing purposes, with all original accessories, packaging, manuals, charging case, and included items.

How to Start a Return

To request a return, please contact us first:

Email: hitienx@outlook.com

Please provide the following information:

• Order number
• Full name
• Email address used for the purchase
• Product model and size
• Reason for return
• Photos or videos if the product is defective, damaged, or incorrect

Please do not send any product back before receiving return instructions from our support team.

Return Approval

After reviewing your request, we will provide return instructions if your return is approved.

Items returned without prior approval may not be accepted.

Non-Returnable Items

Returns may not be accepted for:

• Products damaged due to misuse, accidents, improper charging, water damage caused by improper use, strong impact, or unauthorized repair
• Products missing original accessories, packaging, or included items
• Gift cards or promotional free items
• Final sale items clearly marked as non-returnable
• Products returned after the return window

Exchanges

We may offer size exchanges or product replacements depending on product availability.

If you need a different ring size, please contact us with your order number and requested size.

Defective or Damaged Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide photos or videos showing the issue.

Depending on the situation, Hitienx may provide troubleshooting support, replacement, exchange, or refund assistance.

For product defects occurring during normal use after this period, please refer to our Warranty Policy.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refund processing times may vary depending on your bank, card issuer, or payment provider.

Shipping Fees

Original shipping fees are generally non-refundable unless the return is caused by:

• An error made by Hitienx
• A defective product
• A wrong item being sent

Return shipping costs may be the customer's responsibility unless otherwise approved by our support team.

Incorrect Address or Failed Delivery

If an order cannot be delivered due to an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping costs may be the customer's responsibility.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If the order has already been fulfilled or shipped, cancellation may no longer be possible. In this case, you may need to follow the return process after delivery.

Contact Us

For returns, refunds, exchanges, or replacement requests, please contact us:

Email: hitienx@outlook.com

Website: www.hitienxus.com