Refund and Return Policy
Last updated: June 12, 2026
We want you to be satisfied with your purchase. This Refund and Return Policy explains how returns, refunds, exchanges, and replacements are handled for orders placed on www.hitienxus.com.
1. Return Window
You may request a return within 30 days after delivery.
To be eligible for a return, the item must be in its original condition, unused or gently tested, with all original accessories, packaging, manuals, charging case, and any included items.
2. How to Start a Return
To request a return, please contact us first:
Email: hitienx@outlook.com
Please include:
- Order number
- Full name
- Email used for purchase
- Product model and size
- Reason for return
- Photos or videos if the product is defective, damaged, or incorrect
Do not send any product back before receiving return instructions from us.
3. Return Approval
After reviewing your request, we will provide return instructions if your return is approved.
Items returned without approval may not be accepted.
4. Non-Returnable Items
We may not accept returns for:
- Items damaged by misuse, accident, improper charging, water misuse, strong impact, or unauthorized repair.
- Items missing original accessories or packaging.
- Gift cards or promotional free items.
- Final sale items, if clearly marked.
- Products returned after the return window.
5. Exchanges
We may offer size exchanges or product replacements depending on availability.
If you need a different ring size, please contact us with your order number and the size you need.
6. Defective or Damaged Products
If your product arrives damaged, defective, or does not work properly, please contact us within 7 days of delivery.
Please provide photos or videos showing the issue. We may offer troubleshooting, replacement, exchange, or refund depending on the situation.
7. Refunds
Once your return is received and inspected, we will notify you whether your refund is approved.
If approved, the refund will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.
8. Shipping Fees
Original shipping fees are generally non-refundable unless the return is due to our error, defective product, or wrong item sent.
Return shipping costs may be the customer’s responsibility unless otherwise approved by our support team.
9. Wrong Address or Failed Delivery
If an order cannot be delivered due to an incorrect address, incomplete address, refusal of delivery, or failure to pick up the package, the customer may be responsible for reshipping fees.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
If the order has already been processed or shipped, cancellation may not be possible. You may need to follow the return process after delivery.
11. Contact
For returns, refunds, exchanges, or replacement requests, please contact:
Email: hitienx@outlook.com
Website: www.hitienxus.com