Warranty Policy

Hitienx provides a 1-year limited warranty for eligible products purchased through our official website or authorized sales channels.

This warranty covers defects in materials or workmanship that occur under normal use during the warranty period.

Warranty Period

Hitienx products are covered by a 1-year limited warranty from the original date of purchase.

To request warranty service, valid proof of purchase may be required.

What Is Covered

During the warranty period, eligible warranty issues may include:

  • Smart ring hardware defects
  • Charging-related hardware defects
  • Charging case defects
  • Manufacturing defects that affect the normal operation of the product

Warranty coverage applies only when the product has been used according to the provided instructions and under recommended operating conditions.

What Is Not Covered

The Hitienx limited warranty does not cover:

  • Normal wear and tear
  • Scratches, dents, discoloration, or other cosmetic damage
  • Damage caused by accidents, misuse, improper handling, or neglect
  • Damage caused by unauthorized repair, modification, or disassembly
  • Damage caused by improper charging or incompatible accessories
  • Damage resulting from use outside recommended operating conditions
  • Lost or stolen products
  • Products without valid proof of purchase
  • Products purchased from unauthorized sellers

How to Make a Warranty Claim

If you experience an issue with your Hitienx product during the warranty period, please contact our customer support team at:

Email: hitienx@outlook.com

To help us process your warranty request, please provide:

  • Your order number or proof of purchase
  • Product model
  • A description of the issue
  • Photos or videos showing the issue, if applicable

Our support team will review your request and provide further instructions.

Warranty Resolution

If the product is confirmed to be eligible for warranty service, Hitienx will provide an appropriate solution based on the nature of the issue.

Depending on the situation, the solution may include troubleshooting assistance, replacement of the affected product or component, or another suitable resolution.

Replacement products or components may be new or equivalent in function and performance.

Additional Information

This warranty applies to the original purchaser and begins on the original date of purchase.

Hitienx reserves the right to inspect or request additional information about the product before approving a warranty claim.

Warranty eligibility will be determined based on the condition of the product, the nature of the issue, and the information provided by the customer.

This limited warranty does not affect any rights you may have under applicable consumer protection laws.

Contact Us

If you have any questions about this Warranty Policy or need assistance with your Hitienx product, please contact us at:

hitienx@outlook.com