Customer Support and Contact Information

Last updated: June 12, 2026

 

We are here to help. If you have questions about your order, product setup, sizing, shipping, returns, exchanges, refunds, or after-sales service, please contact Hitienx Smart customer support.

 

1. Customer Support Email

 

Email: hitienx@outlook.com

 

Please include your order number when contacting us so we can help you faster.

 

2. Support Hours

 

Our customer support team usually responds within 1–2 business days.

 

Business days are Monday through Friday, excluding weekends and public holidays.

 

3. Order Support

 

For order-related questions, please provide:

- Order number

- Name used for the order

- Email address used at checkout

- Shipping address

- Tracking number, if available

- A short description of the issue

 

4. Product Support

 

For product issues, please provide:

- Product model

- Ring size

- Phone model

- App name and app version, if applicable

- Photos or videos showing the issue

- A clear description of the problem

 

5. Return, Refund, or Exchange Support

 

For returns, refunds, exchanges, or replacements, please contact us before sending any product back.

 

Email: hitienx@outlook.com

 

You may also use the after-sales service form available on our website, if provided.

 

6. Shipping Support

 

If your package is delayed, lost, or marked as delivered but not received, please contact us with your order number and tracking number.

 

7. Social Media

 

You may also follow or contact us through our official social media channels listed on our website.

 

8. Website

 

Website: www.hitienxus.com