User Agreement

Last updated: June 12, 2026

This User Agreement explains the rules that apply when you use www.hitienxus.com, create an account, place an order, contact customer support, submit after-sales information, or interact with Hitienx Smart online services.

By using our website, you agree to this User Agreement.

1. Eligibility

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website and place an order.

2. Your Information

You agree to provide accurate and complete information when placing an order, creating an account, submitting a support request, or requesting after-sales service.

This may include your name, email address, phone number, shipping address, billing address, order number, product model, size, and issue description.

3. Account Security

You are responsible for keeping your account information secure. Do not share your password or login details with others.

4. Product Use

You agree to use Hitienx Smart products only for their intended personal use. Our smart rings are wellness and lifestyle products. They are not medical devices and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

5. App and Device Connection

Some product features may require a compatible smartphone, Bluetooth connection, and supported app. App availability, compatibility, and features may vary by device, operating system, region, or software version.

6. Customer Support and After-Sales Requests

When contacting us for support, replacement, return, or refund, you agree to provide truthful and complete information. False claims, altered order information, abusive communication, or misuse of after-sales service may result in denial of service.

7. Prohibited Use

You may not use our website or services to:
- Violate any law or regulation.
- Submit false, misleading, or fraudulent information.
- Interfere with website security or operation.
- Copy, scrape, or misuse website content.
- Harass, abuse, or threaten our staff or other users.
- Resell products in violation of applicable laws or platform rules.

8. Service Changes

We may update, suspend, modify, or discontinue any part of the website, product pages, promotions, support pages, or services at any time.

9. Termination

We may restrict or terminate access to our website or services if we believe a user has violated this User Agreement, our Terms and Conditions, or applicable law.

10. Contact

For questions about this User Agreement, please contact:

Email: Hitienx@outlook.com
Website: www.hitienxus.com