User Agreement

Last updated: June 12, 2026

This User Agreement explains the rules that apply when you use www.hitienxus.com, create an account, place an order, contact customer support, submit after-sales information, or interact with Hitienx online services.

By accessing or using our website, you agree to this User Agreement.

Eligibility

You must be at least the age of majority in your place of residence, or have permission from a parent or legal guardian, to use this website and place an order.

Your Information

You agree to provide accurate and complete information when placing an order, creating an account, submitting a support request, or requesting after-sales service.

This information may include your name, email address, phone number, shipping address, billing address, order number, product model, product size, and issue description.

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and login credentials.

You agree not to share your password or account access information with others.

Product Use

You agree to use Hitienx products only for their intended personal and lifestyle purposes.

Hitienx Smart Rings are wellness and lifestyle products. They are not medical devices and should not be used as a substitute for professional medical advice, diagnosis, or treatment.

App and Device Connection

Some Hitienx product features may require a compatible smartphone, Bluetooth connection, and the Hitienx App or supported software.

App availability, compatibility, and features may vary depending on your device, operating system, region, and software version.

We do not guarantee uninterrupted availability of app services or continuous compatibility with all devices.

Customer Support and After-Sales Requests

When contacting Hitienx for customer support, replacement, return, or refund requests, you agree to provide truthful and complete information.

False claims, altered order information, abusive communication, or misuse of after-sales services may result in denial of service.

Prohibited Use

You may not use our website or services to:

  • Violate any applicable law or regulation
  • Submit false, misleading, or fraudulent information
  • Interfere with website security, functionality, or operation
  • Copy, scrape, reproduce, or misuse website content without authorization
  • Harass, abuse, or threaten our employees, representatives, or other users
  • Resell products in violation of applicable laws or platform rules

Service Changes

Hitienx reserves the right to update, modify, suspend, or discontinue any part of our website, product pages, promotions, support services, or other online services at any time.

Termination

We may restrict or terminate access to our website or services if we believe a user has violated this User Agreement, our Terms and Conditions, or applicable laws.

Contact Us

If you have any questions about this User Agreement, please contact us:

Email: hitienx@outlook.com